The Miami Beach air practically crackled with anticipation, a buzz that permeated every sold-out session as DattoCon 2025 kicked off. You really had to be there to feel the energy, didn’t you? Kaseya, already a formidable presence in the IT management and cybersecurity space, didn’t just attend; they made waves. They unveiled a slew of groundbreaking innovations, all powered by AI, specifically tailored to empower Managed Service Providers (MSPs) and small to midsize businesses (SMBs). It wasn’t just about new features; it was about democratizing enterprise-grade protection and efficiency, making it accessible and affordable for a segment of the market that, frankly, often gets overlooked or underserved.
This year’s conference wasn’t merely a showcase of technology; it felt more like a strategic declaration. Kaseya is clearly doubling down on its commitment to consolidate, innovate, and simplify the complex IT landscape for its partners. For MSPs, particularly, these announcements signal a significant shift, offering tools that promise to streamline operations, bolster security postures, and crucially, enhance profitability in an increasingly competitive environment.
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Datto SIRIS 6: Redefining Business Continuity for the Modern Enterprise (and SMBs!)
Let’s start with the big one, the one that had many attendees nodding vigorously: the Datto SIRIS 6 appliance. This isn’t just an iterative update; Kaseya positioned it as ‘the most powerful and value-focused backup appliance in the industry,’ and from what I saw, they’ve got a compelling argument. In today’s hyper-digital world, where even a few minutes of downtime can translate into thousands, if not millions, in lost revenue or irreparable reputational damage, robust backup and disaster recovery (BDR) isn’t just a nice-to-have, it’s a fundamental requirement.
The SIRIS 6 tackles this head-on, delivering a staggering 50% faster performance than its predecessors. Now, what does 50% faster actually mean for you, the MSP, or for your clients? It means quicker backups, significantly reduced recovery point objectives (RPOs), and perhaps most critically, dramatically faster recovery time objectives (RTOs). Imagine a client’s critical server goes down. With SIRIS 6, you’re not just bringing them back online; you’re doing it in a fraction of the time, minimizing disruption and earning invaluable trust. We’re talking about avoiding those panicked late-night calls, the kind that make your heart sink.
This appliance also offers remarkable scalability, ranging from a modest 2 TB up to a hefty 25 TB. That flexibility is paramount because, let’s be honest, no two SMB clients are alike. One might be a burgeoning startup with minimal data, while another could be a well-established manufacturing firm with terabytes of proprietary information and intricate operational systems. The SIRIS 6 caters to this diverse spectrum without forcing you into an expensive, oversized solution or leaving you scrambling for more capacity when a client unexpectedly scales. It supports a wide array of workloads, too, whether it’s virtual machines, physical servers, or even SaaS application data, making it a truly versatile workhorse.
I was speaking with Sarah, an MSP owner from Denver, and she put it perfectly: ‘Our clients are demanding more. More uptime, more data protection, and they want it yesterday. The SIRIS 6 looks like it could be a real game-changer for how we approach our BDR offerings. We won’t be piecing together solutions anymore.’ That sentiment, you see, was echoed throughout the conference hall.
Ultimately, the Datto SIRIS 6 aims to streamline backup processes, reduce the operational burden on MSPs, and significantly enhance data resilience. For your clients, it means peace of mind; for your business, it means a more efficient service delivery model, potentially opening doors to higher-tier BDR packages and differentiating your services in a crowded market. It’s about not just recovering data, but recovering business continuity, which, if you ask me, is a completely different ballgame.
The INKY Acquisition: Elevating Email Security to an Art Form
Email remains, unequivocally, the number one vector for cyberattacks. We’ve all seen the headlines, the devastating impact of ransomware initiated by a single click on a malicious link. Traditional email security, while important, often struggles against the increasingly sophisticated tactics of cybercriminals. They’re not just sending generic spam anymore; they’re crafting highly personalized, hyper-realistic phishing, impersonation, and even ‘conversation hijacking’ attacks that slip right past conventional filters. It’s like trying to catch a ghost with a butterfly net.
This is precisely why Kaseya’s strategic acquisition of INKY is so compelling. INKY isn’t just another email security vendor; they’re a pioneer in AI-driven email security, using generative AI and behavioral analysis in ways that few others do. Their platform employs a multi-layered approach, using advanced computer vision to ‘see’ emails like a human would, analyzing branding, logos, and even subtle font inconsistencies. It also leverages behavioral analytics, tracking sender history, typical communication patterns, and flagging anomalies that suggest an impostor. Think of it as having a highly discerning, tireless detective examining every single incoming email.
Imagine a scenario: one of your client’s executives receives an email that looks identical to one from their bank, complete with their logo and familiar language, asking them to ‘verify’ login details. A traditional filter might miss it if the domain is subtly spoofed. INKY, however, would analyze the email’s DNA—the slight mismatch in the sender’s actual email address versus the displayed name, the odd phrasing, the unusual request for sensitive data—and flag it as suspicious, often placing a visual warning banner directly within the email itself. That’s real-time education for the end-user, not just a quarantine.
By integrating INKY’s technology, Kaseya aims to dramatically enhance threat detection and response capabilities, effectively turning what has often been an email vulnerability into a powerful, proactive security defense. This isn’t just about blocking emails; it’s about understanding the intent behind them. What’s more, Kaseya is making INKY’s advanced email security available not only as a standalone product but also as a core component of the Kaseya 365 User license. This move solidifies Kaseya’s commitment to a holistic security stack, allowing MSPs to offer a more comprehensive and robust security solution without juggling multiple vendors. It simplifies your vendor stack, consolidates billing, and ultimately, provides better protection for your clients, which means less risk for everyone involved. And who doesn’t want less risk, right?
The Cyber Resiliency Platform: A Unified Vision for the Future
Looking further down the road, Kaseya gave us an enticing preview of its upcoming Cyber Resiliency Platform, with features slated to start rolling out in April 2026. This is where Kaseya’s broader vision truly begins to coalesce. We’ve all been there, trying to piece together a coherent backup and recovery strategy from a myriad of disparate tools—one for endpoints, another for servers, a third for SaaS applications, and yet another for compliance archiving. It’s a logistical nightmare, isn’t it? It’s expensive, complex, and frankly, leaves too many gaps.
Kaseya’s Cyber Resiliency Platform promises to be a fully integrated solution, offering MSPs a truly unified view of all their clients’ backup data and recovery processes. No more jumping between consoles, no more fragmented reporting. This single pane of glass will provide a comprehensive overview, drastically reducing operational complexity and increasing efficiency.
One of the most exciting aspects is the promise of flexible pricing and pooled storage. What does this mean in practical terms? It means you won’t be locked into rigid, per-device storage quotas. Instead, you’ll have a pool of storage that you can dynamically allocate across all your clients and their diverse backup needs, whether they require VM backup, physical server images, Microsoft 365 protection, or even long-term archival for regulatory compliance. This flexibility directly translates to better cost management for you and more competitive pricing for your clients. It’s about making your storage work for you, not against you.
This platform isn’t just about backup, though; it’s about true cyber resiliency. It will integrate advanced security measures directly into the recovery process, using AI capabilities to verify the integrity of backups, identify potential malware dormant in recovered images, and even suggest optimal recovery strategies. The goal is rapid recovery times, certainly, but also secure recovery times. You want to bring clients back online quickly, yes, but you don’t want to accidentally reintroduce the very threat you just fought off. This platform, once fully realized, could genuinely simplify an MSP’s vendor stack, reduce operational overhead, and ensure that rapid recovery isn’t just a goal, but a guaranteed outcome. It’s a bold promise, and I’m keen to see it unfold.
Unleashing the AI-Powered Digital Workforce: The Future is Now (Almost)
Let’s talk about the talent gap. It’s real, and it’s hitting the IT sector particularly hard. Your best technicians are often swamped with repetitive tasks, troubleshooting common issues, or simply triaging an endless stream of support tickets. It leads to burnout, slows down response times, and prevents your most skilled personnel from focusing on strategic, high-value projects. It’s a universal pain point for MSPs, one that keeps many of us up at night.
Kaseya’s unveiling of an AI-powered Digital Workforce is designed to directly address this. This isn’t just about simple automation scripts; we’re talking about agentic learning systems that can actually replicate the decision-making capabilities of top-tier human technicians. Imagine an AI agent observing your best tech, learning their diagnostic processes, their troubleshooting steps, their solutions to common problems, and then applying that knowledge autonomously. It’s pretty revolutionary, really.
This Digital Workforce aims to offload universal pain points and complex troubleshooting from human staff. Think about tasks like password resets, common software glitches, network connectivity issues, or even pre-emptive remediation of known problems—all handled by AI. This doesn’t mean replacing human technicians; it means augmenting them. It means freeing up your human experts to tackle the truly unique, the truly challenging, or the strategic initiatives that drive client satisfaction and business growth. It boosts efficiency, reduces manual workload, and perhaps most importantly, improves your client’s experience by providing faster, more consistent resolutions.
I think of a small anecdote I heard: an MSP owner once told me, ‘My best guy spends a third of his day just resetting forgotten passwords. If I could give him back that time, he could literally build us a new security offering.’ That’s exactly the kind of scenario the Digital Workforce aims to mitigate. Limited availability for this innovative initiative is slated to begin in Spring 2026, marking an exciting new chapter in how MSPs will manage their operations and allocate human capital.
A Fairer Deal: Kaseya’s Revised Pricing Strategy
Now, for something that I know many MSPs will appreciate deeply: Kaseya announced a significant revision to its pricing strategy. For a while, the High Watermark pricing policy for products like Datto RMM, SaaS Protection, and Autotask has been a point of contention for some partners. If you’ve operated under that model, you’ll know that unexpected spikes in usage, even temporary ones, could lock you into a higher pricing tier, making cost prediction a challenge and, at times, feeling a bit unfair. It wasn’t always the most transparent or flexible system, was it?
Kaseya listened. And that’s critical. In direct response to customer feedback, they’re ending the High Watermark policy for these products, effective December 2025. This is a big deal. Instead, these products will transition to a more predictable and flexible Committed Minimum Quantity and Variable Consumption model. What this means is you commit to a baseline usage, and then you pay for what you actually consume above that minimum. It’s a much more logical and business-friendly approach, allowing MSPs to better forecast their costs, manage their budgets, and scale services without punitive surprises.
The rest of Kaseya’s extensive suite of tools is expected to follow suit by the end of June 2026. This shift provides MSPs with much-needed flexibility and cost predictability, which are absolute necessities in today’s dynamic economic climate. It fosters greater trust, strengthens partnerships, and allows you to build more predictable and sustainable recurring revenue models with your clients. For an MSP, that kind of certainty is invaluable. It helps you sleep better at night, honestly.
Concluding Thoughts: A Cohesive Vision for the Future
These announcements from DattoCon 2025 aren’t just a collection of disparate product launches; they paint a cohesive picture of Kaseya’s strategic direction. They’re clearly focused on integrating AI-driven solutions across their portfolio, significantly enhancing cybersecurity measures, and providing pricing models that are genuinely flexible and partner-friendly.
The Datto SIRIS 6 appliance addresses the urgent need for faster, more scalable, and more reliable business continuity. The acquisition of INKY fundamentally elevates email security, tackling the most persistent threat vector with cutting-edge AI. The preview of the Cyber Resiliency Platform promises to unify and simplify the complex world of data protection and recovery, while the AI-powered Digital Workforce offers a glimpse into a future where human expertise is augmented, not replaced, by intelligent automation. And, importantly, the revised pricing strategy demonstrates Kaseya’s responsiveness to its partners’ needs, building a foundation of trust and predictability.
What does all this mean for you, the MSP, or for your SMB clients? It means Kaseya is doubling down on delivering comprehensive, innovative solutions that empower businesses to not just navigate, but truly thrive in the complexities of the digital landscape. It’s about giving you the tools to be more efficient, more secure, and ultimately, more profitable. The future of IT management and cybersecurity is here, and it’s looking increasingly intelligent, integrated, and, thankfully, more intuitive.